Customer Service Coordinator

    • Job Tracking ID: 512701-639553
    • Job Location: Palm Beach County, FL
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: October 23, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Position: Customer Service Coordinator Date: October 23, 2018 
Department: 
Home Warranty Location: Palm Beach County

POSITION SUMMARY:

Assist in maintaining a high level of customer satisfaction through homeowner visits to the office and through phone etiquette. Support new homeowners during their warranty period; answering questions, assuring work is completed timely. Maintain a team-player attitude both with co-workers and sub-contractors.

KEY DUTIES AND RESPONSIBILITIES:

* Interpersonal Skills - Must enjoy working with customers. Must maintain a professional and personable attitude at all times.
* Greeting and helping all homeowners visiting the service department to ask questions and submit new service requests.
* Schedule service request reviews with superintendents for homeowners submitting new issues.
* Take the time to go over all open issues with homeowners, if requested.
* Responsible to dispatch emergencies, when necessary.
* Advise Management of any situation that requires immediate management involvement.
* Follow-up with sub-contractors to ensure all work tickets are being completed according to GL Homes’ guidelines.
* Administrative duties, including; answering busy phones, filing, scanning, faxing, data processing, picking up messages and returning calls in a timely manner, reception.
* Follow-up with AWA’s (Additional Work Authorization) to ensure the sub-contractors are being paid in a timely basis.
* Assist with other related projects and duties as requested by management.

 

Experience and Skills:

SKILL, KNOWLEDGE, EDUCATION AND EXPERIENCE:

Education: High School diploma required

Experience: At least 3 to 4 years previous customer service experience required. Experience working with residential builder or in similar field preferred but not required.


Job Requirements:

* Customer Service - Must demonstrate excellent customer service skills. Maintain a friendly attitude and keep a smile at all times.
* Capable of handling difficult clientele.
* Must have strong administrative skills.
* Good computer skills: must have experience using Excel at intermediate level.
* Teamwork a must. Ability to establish rapport and develop good working relationships with all levels within and outside the organization. Always willing to help others by offering assistance.
* Multi-tasking a must. Show initiative to meet deadlines and able work on several tasks simultaneously.
* Must have good organizational, time management skills and follow-up skills


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands and fingers; talk or hear; handle or feel objects or controls; and occasionally required to reach with hands and arms; stand; walk; or climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working environment is primarily in an office environment with occasional exposure to construction sites. The noise level in the work environment is usually moderate.

This job description reflects management's assignment of essential functions, and may be subject to change at any time due to reasonable accommodation or other reasons.