Experience and Skills:
SKILL, KNOWLEDGE, EDUCATION AND EXPERIENCE:
Education: High School diploma required
Experience: At least 3 to 4 years previous customer service experience required. Experience working with residential builder or in similar field preferred but not required.
* Customer Service - Must demonstrate excellent customer service skills. Maintain a friendly attitude and keep a smile at all times.
* Capable of handling difficult clientele.
* Must have strong administrative skills.
* Good computer skills: must have experience using Excel at intermediate level.
* Teamwork a must. Ability to establish rapport and develop good working relationships with all levels within and outside the organization. Always willing to help others by offering assistance.
* Multi-tasking a must. Show initiative to meet deadlines and able work on several tasks simultaneously.
* Must have good organizational, time management skills and follow-up skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands and fingers; talk or hear; handle or feel objects or controls; and occasionally required to reach with hands and arms; stand; walk; or climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working environment is primarily in an office environment with occasional exposure to construction sites. The noise level in the work environment is usually moderate.
This job description reflects management's assignment of essential functions, and may be subject to change at any time due to reasonable accommodation or other reasons.