Options Coordinator

    • Job Tracking ID: 512701-656814
    • Job Location: Delray Beach, FL
    • Job Level: Any
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: November 07, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Summary:

The Options Coordinator assists homeowner’s with the selection of standard features and/or upgrades for their new home. The Option Coordinator is responsible for providing the Options Manager with the paperwork necessary to commence construction of a home, including but not limited to Permit Order Forms, Monotony Code Worksheets, Location Sketches, Color Selection Addendum’s, Flooring Worksheets, Exhibits, etc.

  • Facilitate and provide assistance to homeowners with the selection of the standard features and/or available upgrades for their home.
  • Schedule and confirm all option/color selection appointments. Retrieve the necessary information from sales in order to prepare a color selection file for a homeowner.
  • Schedule the pool appointment for the homeowner with pool subcontractor providing the necessary information required for appointment.
  • Provide homeowners with option book: an outline of the items required to complete his/her home.
  • Escort said homeowner through the model of the home if available explaining standard features and upgrades that are shown in the model home. If a model home is not available for viewing, facilitate the appointment in the Design Center, using the blueprints as a guide to explain the standard and upgraded features available.
  • Responsible for entering homeowner’s option selections into the JDE to create a draft of the homeowner’s selections. Ensure homeowner has confirmed that the information on the draft is correct and all items selected are on draft.
  • Prepare all documentation required for the Options chosen for the home and obtain homeowners signature and/or initials where required.
  • Responsible for collecting Option Payments, Change Fees, and if applicable, any outstanding deposits due on the contract, or payment requiring cashier’s checks.
  • Responsibility for preparing, completing, and distributing to all necessary parties all paperwork related to the Options Process in a timely manner. Paperwork incudes but not limited to: Reconciliation sheets, permit order forms, monotony code worksheets, the Commence Package Checklist, the Option Review Checklist, Production Reports, etc. All required back up, including copies of all letters and emails sent to the homeowner, is to be included and placed in the homeowners contract file.
  • Responsible for following up with homeowner for items missing from the color selection file or are in need of clarification.
  • If changes are made, responsible for ensuring changes occur and are paid for in a timely manner. It is ultimately the Option Consultants responsibility to facilitate the request for a change.
  • Responsible for handling any and all questions that need clarification that may arise during the construction of a home in a timely manner.
  • Other related duties as assigned by management.

Experience and Skills:

Education: High School diploma required, Bachelor degree preferred

Experience: Minimum one year experience in the new home building industry assisting homeowners with color selections. Knowledge of JDE Preferred

Skills and Abilities:

  • Knowledge- must possess the basic construction knowledge required to effectively assist homeowners with the selection of standard features and upgrades. A flair for design preferred
  • Time Management - must be able to effectively manage his/her time in order to complete tasks within the required time frames. Must be diligent in meeting deadlines and follow-up as needed.
  • Excellent problem solving skills: ability to identify discrepancies and take initiative to research variances and correct
  • Planning and organizing - Must be detail oriented and have strong organizational skills with a strong ability to multi-task.
  • Ability to adapt and to work in fast paced environment.
  • Ability to communicate effectively (verbal and written) and keep all parties updated continuously.
  • Must be a team player.
  • Interpersonal Skills - Must enjoy working with customers and be able to establish rapport and develop good working relationships with all levels of people both within and outside the organization. Must maintain a professional, confident, personable attitude at all times.
  • Solid computer skills: Microsoft Word and Excel at intermediate level
  • Ability to work evenings and weekends on occasion