Job Description:
Position Summary:
Assist in maintaining a high level of customer satisfaction
through homeowner visits to the office and through phone etiquette.
Support new homeowners during their warranty period; answering
questions, assuring work is completed timely. Maintain a team-player
attitude both with co-workers and sub-contractors.
Key Duties and Responsibilities:
-
Greeting and helping all homeowners visiting the service
department to ask questions and submit new service requests.
-
Schedule service request reviews with superintendents for
homeowners submitting new issues.
-
Take the time to go over all open issues with homeowners, if requested.
-
Responsible to dispatch emergencies, when necessary.
-
Advise Management of any situation that requires immediate
management involvement.
-
Follow-up with sub-contractors to ensure all work tickets are
being completed according to GL Homes’ guidelines.
-
Administrative duties, including; answering busy phones,
filing, scanning, faxing, data processing, picking up messages and
returning calls in a timely manner, reception.
-
Follow-up with AWA’s (Additional Work Authorization) to ensure
the sub-contractors are being paid in a timely basis.
-
Other related duties and projects as assigned by management