Assist in maintaining a high level of customer satisfaction through
excellent phone etiquette. Support new homeowners during their
warranty period; answering questions, assuring work is completed
timely. Maintain a team-player attitude both with co-workers and sub-contractors.
Key Duties and Responsibilities:
- Entering New homeowner files, calling to go over walk-thru items
left over, entering those items. Giving the H/O access to the
warranty system and explaining the Warranty process.
- Schedule service request reviews with superintendents for
homeowners submitting new issues that cannot be direct dispatched.
- Take the time to go over all open issues with homeowners, if requested.
- Responsible to dispatch emergencies, when necessary.
- Advise Management of any situation that requires immediate
management involvement.
- Follow-up with sub-contractors to ensure all work tickets are
being completed according to GL Homes’ guidelines.
- Administrative duties, including answering busy phones, filing,
scanning, data processing, picking up messages, ER calls and
returning all in a timely manner.
- Follow-up with billing and invoices to ensure the
sub-contractors are being paid on a timely basis.
- Other related duties and projects as assigned by management.