Customer Service Coordinator

    • Job Tracking ID: 512701-711082
    • Job Location: Boca Raton, FL
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: November 12, 2019
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description:

Position Summary:

Assist in maintaining a high level of customer satisfaction through homeowner visits to the office and through phone etiquette. Support new homeowners during their warranty period; answering questions, assuring work is completed timely. Maintain a team-player attitude both with co-workers and sub-contractors.

Key Duties and Responsibilities:

      • Interpersonal Skills - Must enjoy working with customers. Must maintain a professional and personable attitude at all times.
      • Greeting and helping all homeowners visiting the service department to ask questions and submit new service requests.
      • Schedule service request reviews with superintendents for homeowners submitting new issues.
      • Take the time to go over all open issues with homeowners, if requested.
      • Responsible to dispatch emergencies, when necessary.
      • Advise Management of any situation that requires immediate management involvement.
      • Follow-up with sub-contractors to ensure all work tickets are being completed according to GL Homes’ guidelines.
      • Administrative duties, including; answering busy phones, filing, scanning, faxing, data processing, picking up messages and returning calls in a timely manner, reception.
      • Follow-up with AWA’s (Additional Work Authorization) to ensure the sub-contractors are being paid in a timely basis.
      • Assist with other related projects and duties as requested by management.

Experience and Skills:

* Must have a minimum of 5 years previous customer service experience. Experience working with residential builder or in similar field preferred but not required.

      • Customer Service - Must demonstrate excellent customer service skills. Maintain a friendly attitude and keep a smile at all times.
      • Capable of handling difficult clientele.
      • Must have strong administrative skills.
      • Good computer skills: must have experience using Excel at intermediate level.
      • Teamwork a must. Ability to establish rapport and develop good working relationships with all levels within and outside the organization. Always willing to help others by offering assistance.
      • Multi-tasking a must. Show initiative to meet deadlines and able work on several tasks simultaneously.
      • Must have good organizational, time management skills and follow-up skills